Understanding is an interesting term when it comes to dealing with other people. Most of us totally get that before we can build something we must first understand the parts that are needed and how it goes together before jumping into the task (or at least us women do :) . If we’re asked to be on a committee, most of us will at least try to understand what’s expected of us before agreeing to do the job.
When it comes to people however, this is a whole different ball game. We cannot control how others think, what they believe, how they feel, or how they act. What we are told to do, is to try to put ourselves as completely as we can in the other person’s shoes so we can understand where they are coming from…in other words, we empathize. When we do this, however, other problems arise.
For example, if you come from a secure family where you feel loved, appreciated, respected and understood and you’re trying to empathize with a much younger person growing up in an abusive, broken home, how well do you think you’d be able to relate to life in his shoes? The likelihood that you will sympathize instead of empathizing is much greater and feeling sorry for someone never helps them at all.
This is also a place where values can interfere as you might assume that something like honesty, that is important to you, will be equally important to him. That might suggest to you that he would only steal if he was desperate, when in fact he might have been raised to believe stealing is not a bad thing and desperation has nothing to do with it. In this case, you might put yourself in his shoes, feel the desperation and get a totally different picture from what was actually going on for him.
There will always be information you won’t know about when you are trying to truly understand the actions of others. When you take the time to search for this data and really get a complete picture, you are making the effort to understand. Empathizing is an important first step, but it is not enough.
So what do you do?
In Dr. Stephen Covey’s 7 Habits of Highly Effective People, he suggests you seek first to understand before you are understood. I believe this is a critical part of truly being understanding. This starts with recognizing that “simple understanding” is actually an oxymoron or contradiction – it will never be easy to truly understand where another person is coming from.
Understanding requires research, and that research must be done with an open-mind and heart. In order to get a true picture of what is going on for that person you must have a willingness and desire to gather the missing pieces—and those can only come from the person involved.
Start by empathizing, as previously discussed, then, use positive communication skills…like active or empathic listening, clarifying questions, and open-door techniques… to help understand what he is saying. Put on your inspector’s cap and objectively start searching for more information. A good inspector will keep an open-mind and leave his emotions out of the conversation. Helpful conversation starters might be the following:
· Help me understand what was going on for you when this happened.
· I really want to understand how this happened. Can you help me do that?
· I’m willing to help you deal with this situation, but I’m going to need more information to really understand it first…can you help with that?
The voice you use, your body language and your previous history with the person are all going to factor in to how quickly and easily he feels safe enough to share. Patience and open-mindedness are going to be extremely important during this time.
If you’re feeling emotional before the conversation begins, it’s a good idea to ask for time before talking since it’s quite likely you’ll head in to the talk ready to fight (or defend). This happens because you are taking things personally and while this is a very human thing to do, it will not help the situation.
When you are in the conversation, be as neutral as you can while hearing this person’s story and be sure your body language reflects the same. Try hard not to judge and to really hear what he has to say.
When you feel you understand his side of the story and have reflected that back to him as best you can, it’s time to share your side of the picture. At that point the goal is to work towards solution, and if you have done a good job of understanding this will often be the easy part.
According to The Virtues Project™, “understanding is the power to think and learn and also care”. Coming from a place of compassion without prior judgment, especially when you feel hurt, angry or embarrassed is never easy. It is, however, a building block to strong relationships and that is always worth the effort.
