Effective Listening; How to Open Your Mind, Your Heart and Your Ears

Empathic Listening is a tool aimed at helping people connect and really hear what another person is telling them. To do it correctly, we must imagine ourselves in the other person’s situation and try to relate to how they are feeling. It is done with open ears, mind, and heart. Our goal is to detach from our own feelings and work on understanding the feelings of the other person. This can be challenging if what we are hearing affects us as well, but it is a key piece to getting the whole story.

The main strategy of Empathic Listening is the following:

• Identify the speaker’s feeling behind the words (anger, disappointment…)
  
• Empathize--try to think how you would feel in that person’s situation and share these thoughts with the speaker (warning: do not say I know how you feel!)
  
• Reflect back what you have heard, clarify if necessary
  
• Assist with problem solving ONLY if requested to do so

Example of Empathic Listening with child’s emotional outburst:

Child: I hate Grandma!

Parent: You sound angry. What’s going on?

Child: Grandma’s mean, she never plays with me

Parent: Hmm, I don’t think I’d like it if my Grandma never played with me, especially if she used to play with me a lot.

Child: Yeah. Now she’s always busy with the baby.

Parent: (nodding) So, do you think the problem is that she’s spending too much time with the baby?

Child: Yeah. Can I have a cookie?

Two important points:

1. Getting past the strong opening statement the child uses can be a hurdle for many parents. Those are BIG words, and if we want to find out where they are coming from we have to ignore our own emotions and listen for our child’s.
   
2. The child ended the conversation without asking the parent to help fix the problem. Parents love to fix problems, even when they are not asked to do so. In this case, and in more cases than you might imagine, the child just needed to be heard. His feelings were making him uncomfortable resulting in his strong opening statement. At some point he might bring it up with his parent again and ask for help with ideas, but if not, it is far more empowering for him if the parent just allows the conversation to end there.

Example of Empathic Listening with a bullying disclosure:

Child: I pretended to be sick because Bart said he was going to bash my head in and teach all the wimps at school a lesson!

Parent: Wow that sounds pretty scary.

Child: I’m not scared, I’m mad!

Parent: Okay, mad makes sense too… if it were me I think I’d be both mad and scared.

Child: Could I stay home tomorrow?

Parent: I wish I could let you. I don’t think I would want to go back either. I think the school might get upset though.

Child: They won’t care. You can just tell them I’m sick.

Parent: You know what Bart is doing is not okay. He has no right to treat you or anybody like that. What he’s doing is bullying. How about we come up with a plan to help you work through this problem?

In this case the parent raises the idea of problem solving together. Bullying is a serious issue that only arises when there is a power imbalance of some sort. Often our kids will need some guidance to work their way through it.

If the child responded by saying, “No. I’ll deal with it myself,” the parent could agree but end with a check back statement. “Okay, how about I check in with you again on the weekend to see how it went?” The result would be a child who feels supported, cared for and empowered by his parent’s belief in his ability.

Sometimes we have trouble identifying the name of the feeling and in fact the speaker himself might not be clear how he feels. Don’t get caught up in identifying the feeling or it could become a circus, (i.e., Are you mad? No. Irritated? No! Frustrated? No! Furious? NO!) The idea is to connect with the person by trying to understand his feeling. Guessing it right is not that important. We will never truly know what’s going on inside another person. If he says he is not angry despite his clenched jaw, red face, and throbbing temple, accept it and move on.

Finally, despite our perfect use of Empathic Listening, sometimes our child will not be receptive. If that’s the case (you can tell because he is escalating instead of calming) ditch this tool and move into self preservation. Calmly say something like “I can see you’re not ready to talk about this now, let me know if you want to talk later.” Then walk away and refuse to engage in further argument.

Exerpted with permission from Break Free of Parenting Pressures; Embrace Your Natural Guidance by Debbie Pokornik.

Raising Leaders - Being a Great Boss, Can Help Us Raise Great Kids

Anyone can boss people around…but not everyone will be a great boss. If we can focus on the qualities that separate an ordinary boss from a really great boss and then apply them to our parenting strategies, we will raise great kids.

Ten qualities that a great boss will possess are:

1. Patient with good self-control. A great boss is predictable in that he stays calm and controlled despite the situation. He does not allow his emotions to determine his reaction, but instead uses them to guide him on a path to discovery. Patience and self-control are two things that can challenge us when dealing with our children. Practicing these skills with our kids is a win-win situation.

2. Clear expectations. Expectations are not a guessing game when you have a great boss. This type of leader will be clear on what she wants from you and when she expects it done by. With our kids this might translate into The table needs to be cleared before you go outside.

3. Acknowledges a job well done. We all like to hear when we’ve done a good job and especially appreciate being told what it was we did well. With our kids we can do this by using effective feedback which tells them what they’ve done well and why we like it. Thanks for setting the table it makes my job easier when you help out.

4. Cares about the individual. For a boss, this means knowing a bit about the employee’s life outside of work – birthdays, weekend plans, sick children, etc. For parents, this involves knowing what their child is dealing with in life at the moment, who his friends are, his IT interests (sites surfing, games playing, shows watching) as well as his current hobbies.

5. Teaches, then trusts. A great boss will show you a new task, allow you to try it, make sure you understand it, and then trust you to do the job. With our children, this training is often severely lacking. To really learn something most of us benefit by having it broken down in steps, by being given an opportunity to try it out (hands-on) and by slight, positive adjustments being made when things go wrong. A great boss wouldn’t assume you know the details just from watching, yet often that is what we expect from our kids.

6. Provides assertive correction. A great boss will calmly, yet clearly tell you when there is a problem with something you’ve done, complete with an explanation of why this behaviour is a problem. This boss will not accept excuses or shirking of responsibility, but is willing to give you the benefit of the doubt. A great boss believes in you and recognizes mistakes are an inevitable part of living. Paying attention to how you are correcting your kids can make the difference between teaching them the lesson, and making them feel “faulty” for making a mistake.

7. Role models desired behaviours. A great boss does not say one thing and do another, unless he’s very clear about his reasons for this discrepancy. It is critical we remember our kids learn far more from what we do than what we say. As much as possible we want our behaviours to match the values we are trying to teach.

8. Promotes independence and interdependence. A great boss allows employees to be individuals within the boundaries of company standards. She doesn’t try to make clones of herself, but recognizes the unique talents each person brings to the table. She also expects people to work together for the good of the company. While our kids might seem to be a lot like us, they are individuals and will benefit most when we recognize and support that. If we allow our child to be her own unique self while working towards a common set of family goals, we will have a much happier team.

9. Avoids micro-managing. A great boss gives us a task, ensures we understand the details and timeline and then allows us to do it. When we want our kids to do things we often ask (or tell) them, wait a moment and then nag at them to do as they were asked. Besides being irritating, this tells our kids they do not need to do what we ask until our level of nagging hits a certain octave!

10. Promotes mutual respect. A great boss promotes a respectful relationship by treating her employees with respect. Orders are given sparingly and without personal attack. Ordering our children might seem more efficient, but in the end it will cause a lot of extra work. Watch the tone of voice you are using with your kids and be aware of how much you are ordering, rather than asking or suggesting.

Our children really are the bosses of the future. If we can keep these qualities in mind and practice them as much as possible in our family environment, we will have future leaders who are ready and able to be great.

Debbie is the owner of Empowering NRG and author of Break Free of Parenting Pressures: Embrace Your Natural Guidance. She believes all parents can use support at some point in their parenting experience and has made it her mission to help with this task. For more info go to http://www.empoweringnrg.com